Captaris

BACKGROUND
Captaris, Inc. is a leading provider of software products that automate business processes, manage documents electronically and provide efficient information delivery. With customers in financial services, healthcare, government and many other industries, Captaris’ product suite of Captaris RightFax, Captaris Workflow and Captaris Alchemy is installed in all of the Fortune 100 and many Global 2000 companies.
CHALLENGES
In order to achieve its localization goals, Captaris first had to overcome several daunting obstacles. Because it was assembled through a combination of in-house development and business acquisition, their product catalog covered a range of differing development processes and platforms spread among several departments. Captaris required a localization partner with the requisite knowledge of internationalization best practices, including legacy systems, in order to help upgrade their development methods, unify their products into an integrated suite, and enable the efficient localization of the suite into a broad range of languages, including double-byte and bidirectional character sets.
SOLUTIONS
Scribe Consulting’s team of experienced project managers, engineers, and linguists constitute an extensive knowledge base that is both wide and deep. These professionals consulted closely with multiple departments within Captaris not only to upgrade their software development cycles to take advantage of internationalization best practices, but also aided in the design of forward looking client programs to enable the smooth integration of their products.
RESULTS
The expertise and professionalism of Scribe Consulting's staff forged a close working relationship with the client, built on mutual trust. Having helped Captaris achieve its goals of upgrading their software and development methods for localization, Scribe Consulting continues to provide high quality localization of the integrated product suite into a variety of languages, including double-byte and bidirectional character sets, in a cost effective manner.
“Scribe Consulting’s team of experienced project managers, engineers, and linguists constitute an extensive knowledge base that is both wide and deep.”